Support

Contact the developer

For help with Vinyl Rider, email peaverindeveloper@gmail.com or message @vinylrider.app on Instagram. Include your device model, operating-system version, app version, what you were trying to do, and the exact error message if one appeared.

Please do not send passwords, audio files, or other sensitive information. Account, access, and server-side library issues should be directed to your music-server operator.

Connect a Subsonic-compatible server

Vinyl Rider connects directly to Subsonic- and OpenSubsonic-compatible servers. There is no developer-operated server in the middle.

  1. Ask your server operator for its HTTPS Subsonic endpoint and your username and password.
  2. In Vinyl Rider, open Server Connection.
  3. Enter the complete server URL and credentials, then connect.

Vinyl Rider tests the server before saving the connection. The server URL and credentials are stored in your device's secure credential storage and are not sent to a developer-operated backend.

While connected, Vinyl Rider sends your username, a salted authentication token, library requests, searches, and requested media or artwork identifiers directly to the selected server over HTTPS. Its operator may retain application and network logs under its own policies. The developer does not receive these requests.

If a connection is rejected, confirm the exact endpoint and credentials with the server operator. Also check that the server supports the browsing and media operations Vinyl Rider needs. A server can implement part of the Subsonic protocol without supporting every feature.

Download troubleshooting

If a download is slow or fails:

  • return to a stable internet connection;
  • confirm that the selected server is reachable and still connected;
  • confirm that your device has enough free storage;
  • update the saved connection if its credentials changed; and
  • retry the item from the download queue.

Downloads continue while you browse or use the decks in the foreground. The app does not promise background transfers. Leaving the app safely stops active work, and ordinary queued downloads can resume when you return. Already downloaded tracks remain available offline.

Device audio troubleshooting

Use the system file picker to choose one supported audio file at a time. If a file cannot be loaded, confirm that it is a genuine audio file in a format supported by your device and that it is stored locally or fully downloaded from your cloud-file provider.

The app receives only the file you select. It does not scan your music library or request broad media access.

Storage and deletion

  • Remove one or more tracks from Downloaded Tracks to delete selected offline media.
  • Use Remove All to clear the offline library.
  • Use Disconnect under Server Connection to remove the saved server URL and credentials without deleting completed downloads.
  • Uninstall the app or clear its app data to remove all local app data.

There is no media-export, public-sharing, cloud-sync, or cross-device library-sync feature. Keep independent copies of audio you cannot replace.

Disconnecting does not delete your account or information retained by the server operator. Contact that operator for account or server-side data requests. To request deletion of a support message sent to the Vinyl Rider developer, email peaverindeveloper@gmail.com.

Privacy and terms

For more information, read the Privacy Policy and Terms of Service, together with the policies published by your selected server operator.